Somerset Group Consulting offers a full range of professional InTELEgent Contact Center consulting services designed to support Call Center managers in their efforts to improve their work environments. These services include:

Contact Center Management	This three-day seminar is the definitive course for Contact Center management. It is designed to provide a focused review of the latest thinking in Contact Center management concepts and applications. Participants not only are exposed to a dynamic learning environment, but also have, as a product of the course, an opportunity to prepare an action plan for use in their own organizations.
The Contact Center Coach	This one day course is designed to introduce Contact Center managers and supervisors to successful coaching methodology and to the underlying behavioral variables that encourage improved agent performance, enhance motivation, and cause long term success.
Making Contact Centers Work Using ACD Technology	This InTELEgent Contact Center Technology Course is designed to provide a comprehensive understanding of the Contact Center environment for Non-Contact Center organizations and individuals.
Managing Critical Resources	Managing Critical Resources with CCMIS, CMS, CCM, Cinphony, Pinnacle and Telecorp Agent View provides managers with the expertise required to take full advantage of their MIS functionality. Over a two day period the course leader presents a Contact Center management process designed to make use of MIS information and capabilities to create a high performance Contact Center environment.
Making Contact Centers Work Using CTI Technology	This InTELEgent Contact Center Technology Course is designed to provide a comprehensive understanding of the uses of Computer Telephone Integration Technology in the Contact Center environment. Computer Telephone Integration Technology allows Contact Center managers to create business solutions that combine both voice and information systems technology.