Call Center Mini-Review

Thank you for requesting our Mini Contact Center Review. Please read the following privacy policy before submitting any business information. By using the site, you are accepting the practices described in this privacy and non-disclosure policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy and non-disclosure policy whenever you visit the site to make sure that you understand how any information you provide will be used.

Note: the privacy and non-disclosure practices set forth in this privacy policy are for this web site and Mini Contact Center Review only.

Collection of Information

We collect business information, like names, email addresses, call statistics, staffing information, etc., when voluntarily submitted by our visitors who request a Mini Contact Center Review. The information you provide is used to fulfill your specific request only. This information is only used to fulfill your specific request, unless you give us permission to add you to our mailing lists.

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Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail:
By Phone: 1 (301) 868-7343

Mini-Review Form

Would you like us to contact you with your feedback via:

Company Information

Contact Center


If you provide schedules what system do you utilze?

New call taker are trained with which of the following methods?
Do supervisors have the ability to monitor call taker calls?:
Do you have an ACD system?
How long have you had this ACD system?

Do you have an MIS system?
How long have you had this MIS system?

What measurements are important to your Contact Center?
Metric Criteria and Description